Despite the "don't be evil" tag line I fundamentally have a problem with Google's customer service.
This summer I had a problem - no idea what it was - but my Google account got suspended. I knew about this because when I tried to login to email or to view my google docs, it said that the account did not exist, when I tried to view my blogger blogs it said 404, when I went to youtube it said no, when I tried to view Google Analytics it said "account suspended". I was worried about this... not least because if I lost email and docs, then I lost a lot of things I need :/
I tried to find a way to contact Google... there was no way.
I contacted gmail support and they said they couldn't help as my account was disabled - and told me to go back to the gmail support webpages - which are particularly unhelpful. All the help pages are useless and end up pointing to forums where Google fans sometimes try to help... but there's no real G presence.
The good news is that 48 hours later my account magically reappeared - phew. And I now *backup everything* - I know that Google could suspend my account without giving me any warning or any reason...
Now I'm sure Google have very good reasons for suspending accounts - I'm sure they get 1000s of hack attempts every hour. But surely they could give some feedback/support to the user? Basically, they are optimised to provide absolutely minimal customer support. And we - the users - are not the customers. It's the advertisers who are the customers... so Google offer us no service at all :(
Gosh - what a soapbox... in better news, its been very sunny today (29C) and I cycled for almost 5 hours :) I am very slow... but happy :)
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